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Returns & Exchanges
 
  • U.S. Return Policy
  • Canada Return Policy
  • International Return Policy

For your convenience, gymboree.com purchases can be returned at any Gymboree store in the U.S. (excluding Gymboree outlet stores) or through the mail. Credits typically post within 1–2 billing cycles. Merchandise may be returned if defective, or unwashed and unworn, with or without a receipt. All merchandise returns to a store are subject to a 24-hour restocking period. All sales are final after 180 days. Online orders cannot receive price adjustments in our retail stores. Merchandise exchanges are only available through Gymboree stores (excluding Gymboree Outlet stores). Unfortunately, our stores outside the U.S. are unable to accept online order returns or exchanges. Purchases made at a Gymboree store must be returned in the country of purchase. Purchases made at gymboree.com can be returned to gymboree.com or at a U.S. Gymboree store. If you did not purchase our merchandise from a Gymboree store or gymboree.com, we cannot process your return—please contact the seller for return information.

Click above for Canada and international information.

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U.S. Store Return Policy

At Gymboree, we want you to be satisfied with your purchase. Returns or exchanges will gladly be accepted within six months of original purchase.

Merchandise may be returned if defective, or unwashed, unworn, and in sellable condition, to any U.S. store. Gymboree merchandise must be returned to Gymboree locations only. Gymboree retail stores are unable to accept merchandise returns from Gymboree Outlet stores. All merchandise returns are subject to a 24-hour restocking period. All sales are final after 180 days.

Please see a manager with any questions or comments regarding our Customer Service Policies. These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.

Please note—the original credit card used for the purchase must be presented in order to process the refund to that card.

Returns with an original sales receipt

Merchandise may be exchanged or a refund will be issued in the original form of payment for the price paid when returned within 60 days of purchase. A Merchandise Credit will be issued for returns with an original sales receipt more than 60 days after the purchase date for the price paid or for the current selling price, whichever is lower. A return/exchange or gift receipt does not serve as an original receipt. Gymboree reserves the right to limit returns or exchanges and to verify the original sale before processing a return.

Returns with a gift receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.

Returns without a receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or gift receipt. Valid forms of photo identification are: U.S. Driver's License, U.S. state-issued ID, U.S. Military ID, and a Passport. Information from your ID will be retained in a company-wide database of customer return activity that Gymboree uses to authorize returns and will not be used for any other purpose. Gymboree reserves the right to limit returns or exchanges and to verify the original sale before processing a return. We may offer a lookup using your credit/debit card, personal check, or email address to attempt to locate the transaction information for returns without a receipt. If the transaction is located, it will be processed as a return with a receipt.

Final Sale

All merchandise with a price ending in $0.97 is considered FINAL SALE and cannot be returned or exchanged. $0.97 includes the price on the hangtag and price charged before coupons or discounts.

Check Policy

We will accept your personal check imprinted with your name upon presentation of a valid U.S. Driver's License, U.S. Military ID, or U.S. state-issued ID. Checks must be written for the amount of the purchase only. Checks returned unpaid by your financial institution are subject to a service charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from your account. All checks are authorized through Certegy Check Services.

 

U.S. Mail Return Policy

To mail in your return, complete the Return Mail Form (bottom half of the packing slip), including "Quantity Returned" and "Reason Code," and enclose it with your merchandise. Credits typically post within 1–2 billing cycles. Customers worldwide should use an insured mail service; we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries.
Send returns to:

Gymboree Online Store
Attn: Returns
2299 Kids Way
Dixon, CA 95620

Returns with an original sales receipt

For returns postmarked within 60 days of the purchase date, a credit will be issued to the credit card used for the original purchase. Credits typically post within 1–2 billing cycles. A return/exchange or gift receipt does not serve as an original receipt. For returns postmarked greater than 60 days after the purchase date, a Merchandise Credit (redeemable in stores only) will be sent to the shipping address on the original order. Merchandise exchanges are only available at Gymboree stores.

Returns with a gift receipt

Refunds will be issued in the form of a Merchandise Credit (redeemable in stores only) and will be sent to the shipping address on the original order. Merchandise exchanges are only available at Gymboree stores.

Returns without a receipt

Returns without a receipt will receive a Merchandise Credit (redeemable in stores only) for the current selling price, and will be sent to the shipping address on the original order. Returns without a receipt will not be accepted for international orders at gymboree.com.

 

U.S. Price Adjustments

 
Online Policy

A one-time price adjustment will be permitted on any qualifying item within 7 days of initial purchase with original receipt. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). To receive a price adjustment for an online purchase, email us at orders@gymboree.com or contact customer service at 1-877-4-GYMWEB (1-877-449-6932). A credit will be processed on the credit card used for the original purchase. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). If the price adjustment brings the purchase below the required earning amount for a coupon (e.g. GymBucks), the coupon will be decremented or deactivated. Online orders can only receive price adjustments as a result of a change to the price of the item at gymboree.com. Online orders cannot receive price adjustments in our retail stores.

These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.

Canada Stores Return Policy

Merchandise may be returned if defective, or unwashed and unworn, to any Canada store with or without a receipt. The online store cannot accept Canada store returns. All merchandise returns are subject to a 24-hour restocking period. All sales are final after 180 days.

Returns with an original sales receipt

Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 60 days of purchase. A Merchandise Credit will be issued for returns more than 60 days after the purchase date for the price paid. A return/exchange or gift receipt does not serve as an original receipt.

Returns with a gift receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.

Returns without a receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a Merchandise Credit. Valid identification includes driver’s license, military ID, state/province issued ID or passport.

 

Canada Mail Return Policy

To mail in your return, complete the Return Mail Form (bottom half of the packing slip), including "Quantity Returned" and "Reason Code," and enclose it with your merchandise. Credits typically post within 1–2 billing cycles. Customers worldwide should use an insured mail service; we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries. International customers should contact their local customs office for the return of duties and taxes.
Send returns to:

Gymboree Online Store
Attn: Returns
2299 Kids Way
Dixon, CA 95620

Returns with an original sales receipt

For returns postmarked within 60 days of the purchase date, a credit will be issued to the credit card used for the original purchase. Credits typically post within 1–2 billing cycles. A return/exchange or gift receipt does not serve as an original receipt. For returns postmarked greater than 60 days after the purchase date, a Merchandise Credit (redeemable in stores only) will be sent to the shipping address on the original order. Merchandise exchanges are only available at Gymboree stores.

Returns with a gift receipt

Refunds will be issued in the form of a Merchandise Credit (redeemable in stores only) and will be sent to the shipping address on the original order. Merchandise exchanges are only available at Gymboree stores.

Returns without a receipt

Returns without a receipt will receive a Merchandise Credit (redeemable in stores only) for the current selling price, and will be sent to the shipping address on the original order. Returns without a receipt will not be accepted for international orders at gymboree.com.

These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.

 

Canada Price Adjustments

 
Online Policy

A one-time price adjustment will be permitted on any qualifying item within 7 days of initial purchase with original receipt. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). To receive a price adjustment for an online purchase, email us at orders@gymboree.com or contact customer service at 1-877-4-GYMWEB (1-877-449-6932). A credit will be processed on the credit card used for the original purchase. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). If the price adjustment brings the purchase below the required earning amount for a coupon (e.g. GymBucks), the coupon will be decremented or deactivated. Online orders can only receive price adjustments as a result of a change to the price of the item at gymboree.com. Online orders cannot receive price adjustments in our retail stores.

Canada Store Policy

A one-time price adjustment will be permitted within 7 days of initial purchase with original receipt for in-store purchases only. All adjustments are refunded in the original form of payment. Gymboree may designate that price adjustments are not available during certain promotional events or that price adjustments are not available on certain items.

These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.

International Return Policy

Stores outside the U.S. and Canada are unable to accept online order returns or exchanges. International orders from the online store can only be returned by mail. To mail in your return, complete the Return Mail Form (bottom half of the packing slip), including "Quantity Returned" and "Reason Code," and enclose it with your merchandise. Credits typically post within 1–2 billing cycles. Customers worldwide should use an insured mail service; we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries. International customers should contact their local customs office for the return of duties and taxes.
Send returns to:

Gymboree Online Store
Attn: Returns
2299 Kids Way
Dixon, CA 95620

Returns with an original sales receipt

For returns postmarked within 60 days of the purchase date, a credit will be issued to the credit card used for the original purchase. Credits typically post within 1–2 billing cycles. A return/exchange or gift receipt does not serve as an original receipt. For returns postmarked greater than 60 days after the purchase date, a Merchandise Credit (redeemable in stores only) will be sent to the shipping address on the original order. Merchandise exchanges are only available at Gymboree stores.

International Price Adjustments

 
Online Policy

A one-time price adjustment will be permitted on any qualifying item within 7 days of initial purchase with original receipt. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). To receive a price adjustment for an online purchase, email us at orders@gymboree.com or contact customer service at 1-877-4-GYMWEB (1-877-449-6932). A credit will be processed on the credit card used for the original purchase. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. GymBucks, Promotional Coupons, Rewards Certificates). If the price adjustment brings the purchase below the required earning amount for a coupon (e.g. GymBucks), the coupon will be decremented or deactivated. Online orders can only receive price adjustments as a result of a change to the price of the item at gymboree.com. Online orders cannot receive price adjustments in our retail stores. Stores outside of the U.S. or Canada are unable to offer price adjustments.

These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.