FREQUENTlY ASKED QUESTiONS

Will the Gymboree stores reopen?

The Children's Place purchased rights to the Gymboree brand, but not the physical store locations that were closed by the prior owner as part of its bankruptcy filling. We're excited to announce that we'll be relaunching the Gymboree brand at over 200 select Children's Place locations in early 2020.

When will Gymboree reopen online?

We expect to relaunch the Gymboree brand online in early 2020.

Will I be able to use my GymBucks?

Existing GymBucks, gift cards and coupons can't be applied to future Gymboree purchases. When we relaunch in Spring 2020, you can expect similar promotions.

Can I use my Existing GymBucks at The Children's Place?

Existing GymBucks are not available for redemption at The Children's Place.

Can I make returns to products purchased during the close of business sale?

Because The Children's Place purchased rights to the Gymboree brand, and not the physical store locations or the merchandise being sold during the close of business sale, we can't accept returns on purchases made in a Gymboree store or online prior to closing.

Will there be a new Gymboree credit card?

Yes. A new private label Gymboree credit card is in the works, and we'll keep you updated with application information as soon as it's available.

How will Gymboree be different?

Our goal is to bring back the Gymboree collections that you knew and loved. Gymboree product will be available in over 200 select locations and at gymboree.com starting in Spring 2020.

Will Gymboree Social channels (Facebook, Instagram and Twitter) be active again?

Yes. Gymboree's social media channels are now open. Your input has been a driving force in our plans to reignite the Gymboree brand, and we're excited to hear from you and to get to know each of you more!

How can I learn more about the details of the Gymboree launch?

Please join us on our journey and provide your email address for the latest updates as we work to bring the brand back to life. We'll also be sharing information through our social media channels.

Why did the Children's Place buy Gymboree? Will they change it?

When The Children's Place had the opportunity to purchase the Gymboree brand, we didn't hesitate, because we know how much it matters to you and your family. That's why we're working hard to bring back the brand - and styles - you love with the same quality and attention to detail you expect from Gymboree.



CONTACT US

For any additional questions, please contact us
at customercare@gymboree.com.