Afterpay Merchant FAQ Content
What is Afterpay?
Afterpay is a service that allows you to shop now and pay later, always
interest-free. With Afterpay, your purchase will be split into 4 payments,
payable every 2 weeks.
Where can I use Afterpay?
Afterpay is available in stores and online at childrensplace.com, gymboree.com and sugarandjade.com.
How do I use Afterpay online?
Simply shop online, add items to your cart and select Afterpay as your
payment method at checkout. First-time customers will need to create an
Afterpay account (with instant approval decision) and returning customers
will simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
How do I use Afterpay in stores?
Simply download the Afterpay mobile app, follow the in-app instructions to
set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google
Pay to make a contactless payment at check out. You’ll pay 25% at the time
of purchase, and take your purchase home that day.
How does the payment schedule work?
You will make your first payment at the time of purchase, with the remaining
three payments deducted every two weeks from your chosen payment method. If
you choose to make additional payments before your scheduled pay dates, you
may do so through your Afterpay account. You can log in to your Afterpay
account to view your payment schedule and make a payment before the due date
if you choose to do so.
Can I use Afterpay if I’m an international customer?
Afterpay is only offered to customers who have a US billing address, US
shipping address, a US Visa or Mastercard (credit or debit card), or
American Express and a US mobile phone number. Customers with international
billing addresses, shipping addresses, and/or phone numbers will not be able
to set up an account with Afterpay.
Where can I find common questions about payments?
Check out the
Afterpay Payments FAQ
When will my items be delivered if I use Afterpay?
If you purchase online, Afterpay orders are delivered as per our standard
shipping time frame after you complete your order online.
Visit our shipping page for more information.
Visit our shipping page for more information.
Is there a limit to how much I can spend with Afterpay?
Yes, Afterpay is available for purchases between $30 and $2000 made in stores and online at childrensplace.com,
gymboree.com and sugarandjade.com. To check the amount you have been pre-approved to spend, visit the Card tab
of the Afterpay app or in your account details on afterpay.com. Please note, pre-approval is not a guarantee of
approval at the time of purchase.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing
gift cards along with Afterpay eligible products, you will need to make two
separate purchases.
How do I return or exchange an item purchased using Afterpay online?
Afterpay purchases follow our standard return policy. You can return your
online Afterpay purchase in-store or by mail for a refund. Please check that
your return or exchange meets our Return Policy.
To return a purchase to the Afterpay Card, simply open the Afterpay app, navigate to your Profile tab, tap Afterpay Card, and tap Return an order to launch the Afterpay Card to tap at the register. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support here.
To return a purchase to the Afterpay Card, simply open the Afterpay app, navigate to your Profile tab, tap Afterpay Card, and tap Return an order to launch the Afterpay Card to tap at the register. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support here.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not wish to make your payment
when it is due, late fees may apply. Click
here
for complete terms.
What happens if I make a partial return? How does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan
will be automatically adjusted to reflect the new total order value starting
with the last payment and working backward. In the case where a refund
amount is larger than 25% of the total order, Afterpay will eliminate the
fourth installment payment and apply the remaining amount to your earlier
payments
Where can I learn more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website
www.afterpay.com for a comprehensive
list of FAQs,
Terms,
Installment Agreement
as well as Afterpay’s Privacy Policy which can be found at
https://www.afterpay.com/en-US/privacy-policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.