Return Policy & Adjustments | Help Center

Return & Exchange Policy & Adjustments

NOTICE: In an effort to reduce packaging waste, we eliminated paper packing slips from online orders. If you need a receipt or gift receipt for your order, you can find it 2 ways! Visit the Order Details section of the order and click the Receipts button, or you can click the Track Order link at the top of the site and input your order information.

What is your return policy?

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date. Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt and original price tags attached. All returns are subject to verification of original sale, and we reserve the right to limit returns.

What is your exchange policy?

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date and exchange them for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.
Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Exchanges will not be accepted without the receipt and original price tags attached. All exchanges are subject to verification of original sale, and we reserve the right to limit exchanges.

What is your holiday return/exchange policy?

Holiday purchases made from November 1-30, 2025 may be returned through January 15, 2026. Purchases made from December 1, 2025 and onward are subject to our regular return & exchange policy.

Do I need a receipt for returns/exchanges?

I HAVE THE PRINTED/DIGITAL RECEIPT	I HAVE A GIFT RECEIPT	I DON’T HAVE THE PRINTED/DIGITAL/GIFT RECEIPT
Returns within 45 days of purchase date receive a full refund in the original form of payment, unless otherwise noted on the tag, online or receipt. A merchandise credit* will be issued (1) if original form of payment is not available, or (2) for returns to a store location for online purchases made using certain payment methods. Exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. RETURNS & EXCHANGES AFTER 45 DAYS of purchase will not be accepted.	Gift returns within 45 days of purchase date receive a full refund in the form of a merchandise credit, unless otherwise noted on the tag, online or receipt.* Gift exchanges within 45 days of purchase date will be accepted and exchanged for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. GIFT RETURNS & EXCHANGES AFTER 45 DAYS of purchase will not be accepted.	Returns & exchanges will not be accepted without the printed, digital or gift receipt and original price tags attached

NOTE: We are currently unable to research online orders in the stores. If a return or exchange does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund or exchange.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of the merchandise credit.

**Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.

Where can I return/exchange my purchases?

IN-STORE PURCHASES	ONLINE PURCHASES
Merchandise purchased in stores can be returned to a store location. ALL brands may be returned to any The Children’s Place store location, BUT only Gymboree-branded merchandise can be returned to a Gymboree-only store location. Merchandise purchased in stores can be exchanged in any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location. Merchandise purchased in stores cannot be returned or exchanged by mail and are subject to store inventory availability.	Merchandise purchased online at childrensplace.com or gymboree.com, including Online Exclusive styles, can be returned by mail or to a store location. ALL brands may be returned to any The Children’s Place store location, BUT only Gymboree-branded merchandise can be returned to a Gymboree-only store location. Merchandise purchased online at childrensplace.com or gymboree.com can be exchanged in any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location. Online Exclusive styles cannot be exchanged in any store. Exchanges cannot be processed by mail and are subject to in-store availability.

IN-STORE PURCHASES

ONLINE PURCHASES

Merchandise purchased in stores can be returned to a store location. ALL brands may be returned to any The Children’s Place store location, BUT only Gymboree-branded merchandise can be returned to a Gymboree-only store location.

Merchandise purchased in stores can be exchanged in any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location.

Merchandise purchased in stores cannot be returned or exchanged by mail and are subject to store inventory availability.

Merchandise purchased online at childrensplace.com or gymboree.com, including Online Exclusive styles, can be returned by mail or to a store location. ALL brands may be returned to any The Children’s Place store location, BUT only Gymboree-branded merchandise can be returned to a Gymboree-only store location.

Merchandise purchased online at childrensplace.com or gymboree.com can be exchanged in any The Children’s Place store location. Only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location.

Online Exclusive styles cannot be exchanged in any store. Exchanges cannot be processed by mail and are subject to in-store availability.

What items cannot be returned/exchanged?

The following items cannot be returned or exchanged and are FINAL SALE:

Health & beauty accessories
Pillows
Jewelry dishes
Items marked Final Sale

What are the return/exchange requirements?

Must be The Children’s Place, Gymboree, Sugar & Jade or PJ Place branded merchandise purchased in stores, online at childrensplace.com, gymboree.com or on The Children’s Place, Inc. official mobile apps
Must be within 45 days of the purchase date
Must not have any signs of wear or damage
Must have original price tags attached
Must be returned or exchanged in the country in which it was originally purchased
Must not be a FINAL SALE item (the following are FINAL SALE items: health and beauty accessories, pillows, jewelry dishes and items marked Final Sale)

How do I return/exchange my purchases?

RETURN/EXCHANGE IN STORE	RETURN BY MAIL
To return or exchange in our stores, please bring: The printed receipt, digital receipt (via Ship Confirmation email or online account) or gift receipt/packing slip The item(s) you're returning or exchanging with original price tags attached The original form of payment used for the purchase (for returns only) NOTE: Merchandise can be exchanged in stores, except for Online Exclusive styles, and is subject to store inventory availability.	To return by mail: Print your digital receipt (via Ship Confirmation email or online account) or use your gift receipt/packing slip Place the item(s) you’re returning with original price tags attached along with the receipt in a box and seal it securely Mail your package via the carrier of your choice to: Mailing address for U.S. purchases: The Children’s Place Returns Department 1377 Airport Road Ft. Payne, AL 35968 NOTE: Exchanges and merchandise purchased in stores are not accepted by mail. All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.

RETURN/EXCHANGE IN STORE

RETURN BY MAIL

To return or exchange in our stores, please bring:

The printed receipt, digital receipt (via Ship Confirmation email or online account) or gift receipt/packing slip
The item(s) you're returning or exchanging with original price tags attached
The original form of payment used for the purchase (for returns only)

NOTE: Merchandise can be exchanged in stores, except for Online Exclusive styles, and is subject to store inventory availability.

To return by mail:

Print your digital receipt (via Ship Confirmation email or online account) or use your gift receipt/packing slip
Place the item(s) you’re returning with original price tags attached along with the receipt in a box and seal it securely
Mail your package via the carrier of your choice to:

Mailing address for U.S. purchases:
The Children’s Place Returns Department
1377 Airport Road
Ft. Payne, AL 35968

NOTE: Exchanges and merchandise purchased in stores are not accepted by mail.
All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.

I received a gift – how do I return/exchange it?

Return or exchange the gift to your nearest store location.

We will accept returns or exchanges of unwashed and unworn or defective merchandise with original price tags attached within 45 days of the purchase date. Gift returns will receive a merchandise credit that can be redeemed in stores, online or on The Children’s Place, Inc. mobile apps. Gift exchanges will be processed for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. Exchanges cannot be processed by mail.

Bring your item(s) with original price tags attached and the gift receipt/packing slip. Gift returns & exchanges will not be accepted without the gift receipt/packing slip and original price tags attached. All returns & exchanges are subject to verification of original sale, and we reserve the right to limit returns & exchanges.

Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.

When will I get my refund?

RETURN IN STORE	RETURN BY MAIL
Refunds are processed and issued within 3-5 business days; If a gift card was used, a merchandise credit will be processed immediately.	Refunds are processed and issued within 7-10 business days after a return has been received; If a gift card was used, a merchandise credit will be emailed to you within 2 weeks.

What is the price adjustment policy?

Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within 7 days after the original purchase date. Sale and discounted items are not eligible for price adjustments. Price adjustments can only be processed with the receipt.

Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.

IN-STORE PURCHASES	ONLINE PURCHASES
To receive a price adjustment for full retail priced items that went on sale within 7 days after the initial purchase date, please bring the receipt to any The Children's Place store location. A credit will be issued to the original form of payment.	To receive a price adjustment for full retail priced items that went on sale within 7 days after the initial purchase date, please contact Customer Service. If you are due a Price Adjustment per the stated policy, a credit will be issued to the original form of payment. Note: Online orders cannot receive price adjustments in our retail stores.