Will I be charged sales tax on my order?

The Children’s Place, Gymboree, Sugar & Jade and PJ Place are required by law to add the appropriate sales tax on any order shipped to a state where we operate a retail store. Please visit our Store Locator to identify the states with retail locations. Sales tax calculates automatically during the checkout process according to applicable local and state laws.

Please note: Some states require us to tax shipping charges as well as merchandise. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item; however, you will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are non-refundable once an item has shipped.

What is an authorization hold?

Once your online order is submitted, an authorization hold is placed for the total amount until the order is fulfilled. When the order ships, the charge is processed. If the order is canceled, the authorization hold will automatically drop. On rare occasions, if an order or part of an order has not shipped within a few days of order placement, a new authorization hold may be issued until the order is processed.

Please note that authorization holds will vary depending on the bank's policy, regardless of credit card company. Apple Pay and Venmo’s policy on authorization holds, if processing multiple shipments, requires reauthorization after each shipment is processed.

If the order is canceled, you may contact your bank to request an immediate release of any holds on your account. If the bank is unable to assist you, please contact us and have the following information handy:

Name (cardholder name)
Phone number
Order number
Date of purchase
Transaction amount
Issuing bank name and email address

We accept all major credit cards for online purchases, including our private label credit card:

My Place Rewards Credit Card
Visa
Mastercard
American Express
Discover/Novus
PayPal
Venmo
Apple Pay
Afterpay
The Children’s Place, Gymboree, Sugar & Jade and PJ Place gift cards
The Children’s Place, Gymboree, Sugar & Jade and PJ Place merchandise credits

We do not accept these forms of payment:

Check
Money order
Cash
Unemployment debit/credit cards
Child support debit/credit cards
International credit cards

You are responsible for adhering to the Terms & Conditions of the payment you select.

Is my information secure?

The protection of your personal information is a priority to The Children's Place. That is why we have taken measures to protect the loss, misuse and alteration of the information you provide. We use Secure Socket Layer (SSL) Protocol encryption technologies to ensure your information is encrypted while being transmitted over the internet. Please note: certain browsers and firewalls do not permit communication through secure servers.

Can I split my purchase between several credit cards?

At this time, you can only use one credit card per order.

How do I pay using Venmo?

If you already have the Venmo app on your phone, simply select Venmo while in the shopping bag or during checkout.

Don’t have Venmo? Download it here: iOS | Android

Please note authorization holds work differently for Venmo when processing multiple shipments – learn more about them here.

How do I pay using Apple Pay?

If you already use Apple Pay on your phone, simply select Apple Pay while in the shopping bag or during checkout.

What is Afterpay?

Afterpay is a service that allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. For more information on Afterpay, here click.

What is PayPal?

PayPal, a leader in online payments with over 193 million accounts worldwide, is the faster, safer way to pay and get paid online. PayPal makes online shopping fast, fun and easy, and it's accepted by thousands of merchants all over the world. For more information on PayPal, click here.

How do I use my PayPal account online?

Customers with existing PayPal accounts only need to sign into their PayPal account during the checkout process.

What if I don’t have a PayPal account/how do I apply for PayPal?

You can open a PayPal account at www.paypal.com. Once you have an active account, you can proceed with your order.

Can I use a coupon if I use PayPal?

Yes, you can use a coupon.

Can I split my purchase between PayPal and another form of payment?

You can use up to 5 gift cards and one other form of payment, like PayPal. We are currently unable to split a payment between PayPal and another debit or credit card.

Promotions & Payments