What types of gift cards do you have?

We offer both plastic and digital gift cards. Plastic gift cards can be bought in stores or sent via mail and digital eGift Cards can be sent to a recipient via email or text. Gift cards are the perfect gifts!

How do I purchase a gift card or eGift Card and when does the recipient receive it?

To order a gift card or eGift Card online, you must have a U.S. billing address and a credit or debit card. Click here to order a gift card or eGift Card. For an eGift Card, you will receive an email at the same time the recipient receives the eGift Card email or text and when the eGift Card is viewed.

If the eGift Card is not viewed within 7 business days, another email will notify you.

What amount can I purchase for a gift card or eGift Card?

You may purchase a plastic gift card in stores in any amount up to $299 or online in the following increments: $25, $50, $75 or $100. You may purchase a digital eGift Card in any amount from $5-$299.

When will I be charged for the gift card or eGift Card I purchased?

You will be charged once the gift card ships or when the eGift Card is sent to the recipient.

Can I use coupons on a gift card or eGift Card?

No, you may not use a coupon if a gift card or eGift Card is part of that purchase.

Can I use the My Place Rewards Credit Card to purchase a gift card or eGift Card?

The My Place Rewards Credit Card can only be used on plastic gift card purchases made directly with The Children's Place, Gymboree or Sugar & Jade. Since our eGift Cards are sold through a third party, they will not be able to accept the My Place Rewards Credit Card. They do accept VISA, MasterCard, Discover and American Express.

How do I redeem a gift card or eGift Card?

Your gift card or eGift Card can be used online at childrensplace.com, gymboree.com, sugarandjade.com or The Children’s Place stores. To redeem online, enter the gift card number and PIN on the payment page at checkout. To redeem in stores, present the plastic gift card or the eGift Card page from your mobile device at checkout.

Where can I find my gift card or eGift Card number?

On plastic gift cards, your gift card number can be found on the back of your card. On digital eGift Cards, your gift card number can be found in the email sent to you.

What is a PIN number and where can I find it?

A PIN is a personal identification number that is unique to your gift card. On plastic gift cards, your PIN number can be found on the back of your card and revealed by lightly scratching off the security tape. On digital eGift Cards, your PIN number can be found in the email sent to you.

What happens when my purchase exceeds the gift card or eGift Card’s value?

If the amount of the gift card doesn't cover your order total, you will be prompted to select an additional payment method. NOTE: Unlike a credit card, the value of your purchase will be deducted from your gift card as soon as your order is submitted.

Please hold onto the gift card(s) even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card(s).

Why do I need to keep my gift card?

It's important to keep your gift card, even if there is no value left on it, until your order has arrived and you are completely satisfied with your purchase. In the event of any order adjustment, including returns, the credit will be issued to the gift card used for the purchase even if you lost or misplaced the gift card.

What if I lose my gift card?

If you lose or misplace your gift card, simply call us at 1-877-752-2387 (US customers). Our customer service team will be happy to assist you as long as you have your gift card purchase receipt.

Do gift cards or eGift Cards expire?

Great news – there isn't an expiration date or any dormancy fees!

Have more gift card or eGift Card questions or concerns?

For questions or concerns, please contact Customer Service at 1-877-752-2387 (US customers) or contact us here.

Gift Card & eGift Card Terms & Conditions

Gift cards and eGift Cards can be used for purchases of merchandise at The Children’s Place stores or outlets, or online at childrensplace.com, gymboree.com or sugarandjade.com. Not redeemable for cash unless required by law and cannot be replaced if lost, stolen or used without your permission. Return of merchandise purchased with this card is subject to return policy.

HELP CENTER

CONTACT US