Family is at the center of everything we do at The Children’s Place &
Gymboree, and this holds true as we navigate through these uncertain times
together. Over the last several weeks, we’ve worked on precautionary
measures to help address the safety of our customers & associates in our
stores. Rest assured that during this time, health & safety is our number
What to expect while shopping in stores…
Signage & floor markers that utilize best practices (like standing 6
Frequent & rigorous cleaning of high traffic areas
To help observe & manage social distancing
Use of fitting rooms, bathrooms, water fountains & mesh bags
For an added layer of protection, plus hand sanitizer too!
For everyone’s protection, we encourage customers to wear face masks
Limit your time inside with Buy Online & Pick Up In Store orders!
Select stores are now open for you to shop. We look forward to seeing
Why is my shipment delayed?
We appreciate your patience with shipping delays. Due to increased
order volume and the impact of COVID-19, it may take longer for
your order to arrive. Check your email for all order status
updates. We'll send you an email once items are shipped from our
Where's my order? I don't have a tracking number yet.
Tracking number notifications are delayed until your order is
shipped from our distribution center. Once your order is shipped,
we will send you a tracking number.
How do I pick up my Buy Online Pick Up In Store or Buy Online
Ship to Store order?
If you placed a Buy Online Pick Up In Store order within the last
month and have not picked it up, your order(s) will be held at the
store until it re-opens. Once our stores re-open, we will notify
you via email and you will have 15 days to pick up your order.
for any additional questions about your Buy Online Pick Up In
Will you extend the return policy?
We have temporarily extended our return policy. Purchases made in
February through April 2020, can be returned through July 1, 2020.
Partnering with Delivering Good
All any parent wants is the gift of being able to provide for
In an effort to give back to families and their children, The
Children’s Place and Gymboree has partnered with Delivering Good
in providing local communities with essentials.
Delivering Good is a 501(c)(3) nonprofit supported by new product
donations from hundreds of companies in the fashion, home and
children’s industries. To find out more information about
Delivering Good, please visit:
Say thanks in color!
Because we’re all grateful for everyone on the frontlines… &
showing gratitude is even better in color! Download & complete a
coloring sheet, then post it on your social channels to share your